Product

What does Greenshell Mussel Powder do?

Greenshell Mussel Powder supports your body’s ability to manage inflammation. It can support good joint health and mobility, which can be aggravated by inflammation. It can also help the body manage all sorts of inflammation-related issues. You can learn more about inflammation and its effects here.

What are the ingredients in the capsule?

Each capsule contains 100% Greenshell Mussel Powder – the contents is simply the meat of the mussel, powdered using our unique flash-drying process that protects the nutrients in the mussel. There are zero additional ingredients in our capsules.

Is there mussel shell in the product?

No - 'Greenshell™' is simply the name of the type of mussel we use. The shell itself is discarded and only the meat of the mussel is used in our product.

Where do your Greenshell Mussels come from?

Our mussels are harvested at several locations around New Zealand. None of our mussels are imported from other countries.

Where is your product made?

Our mussels are powdered, encapsulated and packaged right here in New Zealand.

Are Greenshell Mussels Sustainable?

Yes – our Greenshell Mussels are rated by the Monterey Bay Seafood Watch Programme as one of the most sustainable seafood products in the world.

When should I take my capsules?

We recommend taking your two daily capsules in the morning with breakfast, however they can be taken at any time of day.

If in doubt, always read the label of our products and follow the instructions.

 

How many capsules can I take?

The minimum suggested dose is 2 capsules daily with food. You can safely increase your dose to 4-6 capsules daily with food if required.

How long should I use Greenshell Mussel Powder for?

Inflammation is an ongoing function of the body, and effective inflammation management has benefits throughout adult life. We recommend using Active Inflammation Management as a permanent ongoing daily supplement.

Are there any side-effects?

There are no known side-effects of taking Greenshell Mussel Powder, other than in the case of seafood allergies. It is a 100% natural wholefood product.

What if I feel side-effects?

If you believe our product is causing side-effects, please discontinue use immediately and ask your doctor’s advice. And please let us know too by emailing hello@seatome.co.nz

Is it gluten-free?

Yes. Our product is 100% gluten free.

Do Greenshell™ Mussel Powder capsules taste or smell fishy?

Our product is a 100% natural, and naturally processed, whole food supplement.

Because of this, the capsules do smell a little of fresh mussels – and that’s a great sign that the goodness of our product has been fully preserved!

However the vegetable capsules the mussel powder is contained in have no taste to them.

What is a Delayed-Release capsule?

Delayed-release capsules delay the release of the Greenshell Mussel powder until the capsule has passed through the stomach. This prevents the powder from being weakened by gastric juices. It can also help to prevent ‘fish burps’ commonly associated with marine supplement products.

Subscription

Why should I subscribe?

Subscribing allows you to try our product for free, then to get a discount on the retail price of the product. It also saves you needing to remember to repurchase the product, or making a special trip to do so. Delivery is free, and every 30 days we send you a new supply, so you’re sure never to run out.

If I subscribe, is there a minimum period?

No – there are no contracts or minimum periods. You can cancel your subscription at any time, and you can do this without contacting us – its available as an option in your user account.

Why is there a 14-day trial?

We’re certain of the value of our product, but Greenshell Mussel Powder is a product that’s a little unfamiliar to most New Zealanders. So we get that most people will want to try our product before committing to it – and we want to make it as easy as possible for people!

What happens if I don’t like the product?

No problem – you can cancel your subscription by logging on to your user account, or by contacting us anytime at support@seatome.co.nz

What happens if I change address?

That’s no problem either - you can change your address by logging on to your user account, or by contacting us anytime at support@seatome.co.nz

What happens if my credit card is declined?

That’s easy – you’ll get an automated email notification that your card has been declined, and you’ll be able to either update your card information or increase the balance on your card, then 2 days later we’ll try your card again, and if the payment is successful we’ll send out your product. We’ll try a maximum of 6 times over 12 days before we deactivate your account.

What happens if I change my credit card?

You can change your payment information by logging on to your user account, and if you need a hand, contact us anytime at support@seatome.co.nz

Packaging

How is your product packaged?

Our capsules are packaged in a 100% curbside recyclable plastic bottle. That bottle comes in a 100% curbside recyclable cardboard box. That box is sent to you in a 100% recyclable and compostable cardboard mailer box.

Our 14 day free-trial pouch is compostable and can be disposed of in a home composting environment (containing heat, water, oxygen, soil and micro-organisms.)

Delivery

How long does delivery take?

If you order before midday, and within metro areas, we aim to have your product with you within 1-3 business days. This does depend on our courier provider. For rural addresses, we aim to have it to you within 2-4 business days.

Are there any delivery charges?

No – delivery is 100% free.

Will I need to sign for my delivery?

No – your delivery doesn’t require a signature and if you’re not home, it’ll be left in your letterbox or doorstep or the location that couriers normally leave packages.

Is my delivery tracked?

Yes it is - and you'll be emailed tracking details once your product is dispatched for delivery.

My delivery hasn’t arrived - what do I do?

If you’re missing a delivery, please contact us at support@seatome.co.nz and we’ll help you track it down.

 

Managing my subscription

How do I change my address?

  1. Log on to your account at seatome.co.nz/account/login – use the email address and password you used when you subscribed
  2. Click the ‘Manage Subscriptions’ link that appears above your address
  3. On the following page, click the ‘Edit’ link next to your address
  4. Enter your new address and click the ‘Save’ button at the bottom of the page

All future deliveries will be sent to this new address

How do I cancel my subscription?

  1. Log on to your account at www.seatome.co.nz/account/login – use the email address and password you used when you subscribed
  2. Click the ‘Manage Subscriptions’ link that appears above your address
  3. On the following page, click the ‘Cancel’ link next to your subscription
  4. On the following page, let us know the reason you’re cancelling, and press the ‘Cancel subscription’ button

You will now see that your subscription has been cancelled. You can re-active your subscription any time by coming back to your account and clicking the ‘Re-activate’ link next to your subscription.

How to I update my payment details?

  1. Log on to your account at seatome.co.nz/account/login – use the email address and password you used when you subscribed
  2. Click the ‘Manage Subscriptions’ link that appears above your address
  3. On the following page, click the ‘Billing Information’ link at the top left-hand of the dashboard.
  4. On the following page, click the ‘Update card’ link in the ‘Card on file’ section.
  5. You’ll be taken to a secure, unbranded page. On that page, enter your new card details and press the ‘Update Card’ button.

All future payments will be made to your new card.

What if I want to skip a delivery?

  1. Log on to your account at seatome.co.nz/account/login – use the email address and password you used when you subscribed
  2. Click the ‘Manage Subscriptions’ link that appears above your address
  3. On the following page, click the ‘Delivery Schedule’ link at the top left-hand of the dashboard.
  4. On the following page you’ll see a list of upcoming deliveries. Click the ‘Skip’ link next to the delivery you’d like to skip.

That delivery will now show as ‘Skipped’ and you can un-skip it anytime by clicking the ‘Unskip’ link.

Have a question we haven’t answered here? No problem – contact us at support@seatome.co.nz