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Refund Policy

Please note that due to the nature of the product we are unable to offer returns.

Should you make an error when ordering online, Sea To Me will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges. No refunds will be given on any opened products.

No refunds are given if you do not like the taste of the product or experience minor changes in health status as a result of consuming the product. Opened products will not be accepted for return as a result of dissatisfaction with taste, dissatisfaction with product results, etc. Every individual has different perceptions on what does and does not taste good and is at different stages with their health.

If your order is not correct or damaged, please advise us within 24 hours of receiving so we can send a replacement and arrange collection of the goods. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website. Please contact us via email on support@seatome.co.nz.

If your order has not arrived within the specified delivery time frame please contact us via email on support@seatome.co.nz

Please note, any missing order requests must be advised within 30 days from date of purchase, no further action will be taken for contact made after this time.

In all cases, original proof of purchase must be provided and products must be returned within 7 days of receipt for Sea To Me to process any refund or exchange. Please email to support@seatome.co.nz in advance of your intentions to return or exchange a product, so that Sea To Me staff can assist you with a smooth transaction.
Please ensure your shipping address is correct, as we’re unable to redirect orders.
Only items purchased on the seatome.co.nz website can be returned to seatome.co.nz for a refund or exchange as outlined above. Items purchased in a store, specialty retailer or elsewhere must be returned to their original point of purchase.

REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-15 working days.

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@seatome.co.nz

EXCHANGES

We only replace items if they are defective or damaged.